Technical & Educational Support Policy

The Technical and Educational Support Policy for Trainers and Trainees is as follows:

• Technical Support Service:
  - Technical support service is provided during working hours to solve any technical problems that trainees may encounter while using the platform.
  - Communication with the technical support team is available via email or live chat on the platform.
  - Solving any educational problems that trainees may encounter while training on the platform.
  - Individual guidance is provided to trainees to improve their learning and training experience.
• Response Time:
  - All technical and educational inquiries and problems are answered within 24 hours of receipt.
  - If the problem cannot be solved within 24 hours, the trainee or trainer will be informed and provided with details of the next steps and the expected time for resolution.
• Availability of Support:
  - Technical and educational support service is available throughout the study period on the platform.
  - Please contact the technical and educational support team at any time during the training period.
• Service Improvement:
  - The performance of the technical and educational support team is regularly evaluated to improve the quality of the services provided.
  - Please provide any comments or suggestions to improve the services via email or live chat on the platform.
• Support Channels 
  - Email: support@badertech.com.sa
  - Phone: +966532152153
  - Live chat: available on our website during business hours
  -Support ticket: available through our website 24/7